Terms of Service

These Terms of Service outline the conditions under which you may use this website and engage in counselling services. By accessing this site or booking a session, you agree to the terms described below. If you have any questions, you’re welcome to reach out.

1. Purpose of This Website

This website provides general information about counselling services offered by Creating Your Balance Counselling Therapy (CYBCT). The content is intended for informational purposes only and should not be considered professional, medical, psychological, or legal advice.

2. Counselling Services

Counselling services are provided by a qualified mental health professional and are offered to individuals, couples, and families across Nova Scotia and most Canadian provinces and territories through secure in‑person or virtual sessions.

Counselling is a collaborative process, and outcomes vary depending on individual needs, goals, and circumstances. No specific results are guaranteed.

3. Use of JaneApp

CYBCT uses JaneApp, a secure, Canadian‑based practice management platform, for:

• Scheduling and appointment reminders
• Secure video sessionsIntake forms
• Clinical documentation
• Billing and receipts

By booking through JaneApp, you agree to its terms of use and privacy practices.

4. Booking, Cancellation, and Rescheduling

Appointments can be booked online through JaneApp. If you need to cancel or reschedule, please provide as much notice as possible. A cancellation fee may apply for late cancellations or missed appointments.

5. Fees and Payment

Session fees are listed on the Rates & Insurance page. Payment is due at the end of each session unless direct billing is available through your provider.

CYBCT reserves the right to update fees at any time. Any changes will be posted on the website.

6. Insurance and Reimbursement

Many extended health plans cover counselling services. It is your responsibility to confirm coverage with your provider. CYBCT is not responsible for denied claims or reimbursement decisions made by insurance companies.

7. Confidentiality

All counselling sessions are confidential, with exceptions required by law (e.g., risk of harm, child protection concerns, court orders). Full details are available on the Privacy & Confidentiality page.

8. Website Content

All content on this website—including text, images, and resources—is the property of CYBCT. It may not be copied, reproduced, or distributed without permission.

While every effort is made to keep information accurate and up to date, CYBCT is not responsible for errors, omissions, or the use of information found on this site.

9. External Links

This website may include links to external websites or resources. These links are provided for convenience only. CYBCT is not responsible for the content, privacy practices, or accuracy of external sites.

10. Limitation of Liability

By using this website or engaging in counselling services, you agree that CYBCT is not liable for:

• Website downtime or technical issues
• Errors or omissions in website content
• Decisions you make based on website information
• Outcomes of counselling services

Counselling is a supportive process, but it does not replace medical, psychiatric, or emergency services.

11. Emergencies

CYBCT does not provide crisis or emergency services. If you are in immediate danger or experiencing a crisis, please contact local emergency services or a crisis line in your area.

12. Updates to These Terms

These Terms of Service may be updated periodically. The most current version will always be available on this website.

13. Contact

If you have questions about these terms or about counselling services, you’re welcome to reach out anytime.