🌿 Privacy Policy
Your privacy matters. Here’s how your information is protected at Creating Your Balance Counselling Therapy (CYBCT).
At CYBCT, I am committed to protecting your personal information and ensuring that your counselling experience is safe, confidential, and respectful. This Privacy Policy explains how your information is collected, used, and stored in accordance with Canadian privacy legislation and professional ethical standards.
🔐 1. Information I Collect
To provide counselling services, I collect information such as:
- Your name and contact information
- Emergency contact details
- Relevant personal historySession notes
- Appointment and billing information
- Any documents or forms you complete through JaneApp
This information is used solely for the purpose of delivering counselling services and maintaining accurate clinical records.
🗂️ 2. How Your Information Is Stored
I use JaneApp, a secure, Canadian‑based practice management platform, to store and manage client information. JaneApp uses industry‑standard encryption and secure Canadian servers.
JaneApp is used for:
- Scheduling and appointment reminders
- Secure video sessions
- Clinical notes and documentation
- Billing and receipts
- Intake forms
- Secure messaging (if enabled)
All data stored in JaneApp is encrypted and protected.
🤝 3. How Your Information Is Used
Your information is used to:
- Provide counselling services
- Maintain accurate clinical records
- Process payments and issue receipts
- Communicate with you about appointments
- Meet legal, ethical, and regulatory requirements
Your information is never sold, shared, or used for marketing purposes.
🛡️ 4. Confidentiality
Everything you share in counselling is confidential. Information will only be released with your written consent, except in situations where disclosure is required by law, such as:
- If there is an immediate risk of harm to yourself or someone else
- If a child or vulnerable person is at risk
- If records are subpoenaed by a court order
- If required by professional regulatory standards
Whenever possible, I will discuss these situations with you before any information is shared.
🌐 5. Virtual Counselling Privacy
Virtual sessions are conducted through JaneApp’s secure, encrypted video platform. To help protect your privacy during online sessions, please ensure you are in a quiet, private space where you feel comfortable speaking openly.
✉️ 6. Email & Electronic Communication
Email is used for administrative purposes only (e.g., scheduling, receipts, general inquiries). Because email is not fully secure, it should not be used to share sensitive personal information.
📄 7. Access to Your Records
You may request access to your clinical record at any time. If you would like a copy of your file or wish to have information shared with another provider, written consent is required.
🗑️ 8. How Long Records Are Kept
Client records are securely stored for the period required by provincial regulations and professional standards. After this time, records are permanently destroyed in a secure manner.
🔄 9. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in practice standards or legal requirements. The most current version will always be available on this website.
📬 10. Questions or Concerns
If you have any questions about how your information is collected, used, or protected, you are welcome to reach out at any time. Your comfort and trust are essential to the counselling process.
